At Ambiant AV, we take your privacy seriously. We collect and use personal information to deliver our services, support your business, and keep your systems secure.

This policy explains what we collect, how we use it, and how we protect it.

What We Collect

We only collect information we need to provide our services. This may include:

• Contact details (name, phone number, email, address)
• Business and account information
• Information about your systems, devices, and services
• Support requests, communications, and service history
• Payment details (processed securely via relevant systems)

In some cases, we may collect additional information where required to deliver specific services.

How We Collect Information

We collect information when you:

• Engage us for services or products
• Contact us for support or enquiries
• Use our websites or submit forms
• Interact with our systems or managed services

We may also receive information from trusted third-party providers (e.g. Microsoft, Google) where relevant to your services.

How We Use Your Information

We use your information to:

• Provide and manage your IT services and support
• Maintain and improve your systems and security
• Communicate with you about services, updates, and support
• Process billing and administration
• Meet legal and regulatory requirements

We may also send occasional marketing communications, which you can opt out of at any time.

Sharing Your Information

We only share your information when necessary, including:

• With our internal team to deliver services
• With trusted third-party providers (e.g. software vendors, service partners)
• Where required by law

We do not sell your personal information.

Data Storage & Security

We take appropriate steps to keep your information safe, including:

• Secure systems and access controls
• Monitoring and protection against cyber threats
• Limiting access to authorised personnel only

We retain your information only as long as needed to provide our services or meet legal obligations.

International Transfers

Where required, your information may be stored or processed outside New Zealand (for example, through global technology providers).

We aim to keep data within New Zealand or Australia wherever possible.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections if it’s inaccurate or incomplete

To do this, contact us at: info@ambiant.nz

Updates

We may update this policy from time to time. The latest version will always be available on our website.